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Errors and measures DCU1-NT / DCU1-2M-NT drive electronics for automatic sliding doors

DCU1-NT/ DCU1-2M-NT Electronic drive unit for automatic sliding doors 187119-01 EN Faults and corrective measures  DCU1-NT/DCU1-2M-NT Electronic drive unit Contents … 1 Introduction … Symbols and illustrations … Validity … Intended use … Pre-conditions for eliminating problems … 2 Safety notices … 3 Fault messages of the door control unit … Notes on detecting and indicating faults … Fault memory history … Fault table … Resetting faults … 16 … General problems … 17 … Door control unit inputs are not working … 17 Door control unit outputs are not working … 18 Operation … 19 Reduced opening width (DCU1-2M-NT) … 20 Moving behaviour … 20 Check ease of movement of the door … 22 DCU1-NT/DCU1-2M-NT Electronic drive unit … Introduction … Symbols and illustrations Introduction Warning notices In these instructions, warning notices are used to warn against material damage and injuries. XX Always read and observe these warning notices. XX Observe all measures marked with the warning symbol and warning word . Warning symbol Warning word Meaning CAUTION Danger to persons. Non-compliance can result in minor injuries. Further symbols and illustrations Important information and technical notes are highlighted to explain correct operation. Symbol Meaning means “important note”. Information to prevent property damage, to understand or optimise the operation sequences. means “additional Information” XX … Symbol for an action: This means you have to do something. XX If there are several actions to be taken, keep to the given order. Validity Valid for units with àà Hardware: DCU1-NT Rev. B0, DCU1-2M-NT Rev. B0 àà Firmware: DCU1-NT from V5.0, DCU1-2M-NT from V5.0 … Intended use This manual is intended for the following group of people: àà Speakers at training sessions àà Trained and authorised commissioners àà Trained and authorised maintenance personnel … Pre-conditions for eliminating problems The following tools and documents are required for working on the drives: àà Wiring diagram in its respectively valid version. àà Additional information to the wiring diagram for variants of the door control unit. àà The description of any special firmware used. àà The valid sensor documents when working on sensors. àà Tool for mechanical work on the drive unit. àà Measuring devices for current, voltage and movement forces. àà For commissioning: DPS, ST220 or GEZEconnects. àà For advanced troubleshooting: ST220 or GEZEconnects. … Safety notices XX Heed the safety notices in the wiring diagram for automatic sliding doors DCU1-NT/DCU1-2M-NT. … Fault messages of the door control unit … Fault messages of the door control unit … Notes on detecting and indicating faults DCU1-NT/DCU1-2M-NT Electronic drive unit àà Faults which are detected by the control unit and are thus entered in the fault memory are deleted by the control unit in as far as this is permissible and the cause of the fault has disappeared. àà A fault is only entered in the fault memory once. àà Depending on the safety requirements, weighting of the fault, cause of the fault and drive type, the drive unit continues to run or the door remains open with the fault pending. àà The fault memory is deleted following a power failure. … Fault memory history àà The fault entries in the “oE” on the DPS, “old faults” on the ST220 or in GEZEconnects do not affect the function of the door control unit. The fault memory history is solely used to provide information about processes in the door control unit. A maximum of 10 faults are stored here. When the number of faults exceeds 10, the oldest ones are overwritten. àà There can be multiple fault entries in this fault memory. àà The fault memory history is not deleted following a power failure. àà The fault memory history must be deleted following work on the system. XX Always check the wiring of the control unit for short-circuit, interruption and incorrect terminal assignment to the corresponding assembly group. “Freezing” the fault memory history To prevent the fault memory being filled with unnecessary faults when removed, the fault memory can be “frozen”. For this purpose, all PS inputs (AU/LS/DO/NA) must be active at the same time. … 11 DCU100 short-circuit Rotary encoder short-circuit Rotary encoder model Calculation error Rotary encoder overflow Rotary encoder Rotary encoder defective Rotary encoder asymmetric DCU1-NT: Door at a standstill. DCU1-2M-NT: Door opens slowly (in LS and AU). DCU1-NT: Door at a standstill. DCU1-2M-NT: Door opens slowly (in LS and AU). Fire alarm 07 10 230 V 03 DCU1-NT: Door closes. DCU1-2M-NT: This function is not available. DCU1-NT: Door at a standstill. DCU1-2M-NT: Door opens slowly (in LS and AU). DCU1-NT: Behaviour of the door in compliance with AC parameter; power failure, not in night operating mode. DCU1-2M-NT: Door opens in rechargeable battery operation (in LS and AU). DCU1-NT: Door closes. DCU1-2M-NT: This function is not available. 12 V DCU100 02 08 Smoke alarm Status of the door system DCU1-NT: Door remains open or moves slowly. DCU1-2M-NT: Door opens (in LS and AU). Fault table No. Fault 01 24 V … XX Perform production test. àà Rotary encoder problems àà Wrong motor gear unit àà Current measurement faulty àà Current through DCU100 too high àà Motor gear unit … short-circuit àà Motor gear unit … winding short-circuit XX Replace control unit. XX Replace motor gear unit. XX Use firmware V5.0 or higher. XX Check drive for ease of movement. XX Reduce parameter for the static force. XX Replace motor gear unit/control unit. XX Repeat learning process for drive. XX Carry out drive reset. XX Opening width too large. XX Toothed belt lost. XX Wrong rotary encoder. XX Carry out drive reset. XX Check motor gear unit wiring. XX Replace control unit. Rotary encoder cable defective Too many pulses counted XX Replace motor gear unit. One rotary encoder channel defective XX Replace motor gear unit. XX Check ease of movement of the door. XX Check ease of movement of the door. only push button on the programme switch. XX After the fire alarm has been deleted, press the exit XX Check the voltage supply at the fire detector. reset switch on DCU104. XX After the fire alarm has been deleted, press the XX Check the voltage supply at the fire detector. XX Replace transformer (see installation instructions). XX Replace safety fuse in the transformer assembly. XX Check mains supply. XX Replace control unit. XX Check mains voltage. Measure XX Remove the external overload. XX Replace control unit. Motor gear unit or door is blocked No signals from the rotary encoder àà Power failure smoke detector àà Smoke detector has triggered àà Power failure at the fire detector àà Fire detector has triggered Cause àà Control unit defective àà External overload of the 24 V supply àà Switching the door control unit on and off àà Power failure àà Control unit defective àà Power failure àà Safety fuse of the transformer assembly defective àà Transformer assembly is defective DCU1-NT/DCU1-2M-NT Electronic drive unit Fault messages of the door control unit … 6 Door remains open, closes slowly after … min. SIS1 Terminal 11 MPS DPS Lock Unlock Bar message 13 14 15 16 17 18 Unlocking switch unlocked and manual unlocking switch locked After three unlocking attempts lock A was not unlocked Door closed, no signal for manual unlocking Manual limit switch Manual shortcircuit Manual interruption àà Limit switch defective àà Short-circuit on the PCB The voltage at PE2 is not in the valid range àà Safety fuse F1 defective àà Broken MPS cable àà MPS defective àà Safety fuse F1 defective àà Power supply cable without shielding àà Display programme switch defective àà As long as the communication is interrupted, the display programme switch shows … àà Locking mechanism jammed àà Locking mechanism defective àà Status contact defective àà Safety fuse F1 defective àà Unlocking mechanism jammed àà Unlocking mechanism defective àà Status contact defective àà Safety fuse F1 defective Bolt feedback is inconsistent àà SI activation longer than … min. àà SI interrupted, sensor cannot calibrate àà Safety fuse F1 defective àà Sensor testing is switched off àà Sensor defective àà Sensor is not wired correctly Cause àà Toothed belt slipping àà Motor gear unit … defective Both limit switches are active Value manual unlocking switch DCU1-NT: When unlocked, normal function. DCU1-2M-NT: When unlocked, the door is opened. Unlocking mechanism does not unlock. DCU1-NT: When unlocked, normal function. DCU1-2M-NT: When unlocked, the door is opened. Locking mechanism does not lock. Otherwise the door works normally. àà Operation and display do not work on the display programme switch. àà Mode of operation last selected remains active. àà Operation and display do not work on MPS. àà Mode of operation last selected remains active. Status of the door system DCU1-NT: Door at a standstill. DCU1-2M-NT: Door opens slowly (in LS and AU). No. Fault 12 DCU100 motor gear unit XX Check limit switch and wiring. XX Check limit switch and wiring. XX Check limit switch and wiring. XX Check switch and contacts. Must be … V or 16 V. XX Check value at PE2. switches. XX Carry out mechanical and electrical test on the limit XX Check contact block. XX Check wiring. XX Set locking mechanism. XX Check locking mechanism. XX Check safety fuse F1. XX Check wiring. XX Set locking mechanism. XX Check locking mechanism. XX Check safety fuse F1. XX Check wiring. XX Replace DPS. XX Check wiring. XX Shield connection cable. XX Replace safety fuse F1. Measure XX Tension toothed belt. XX Carry out control unit self-test again. XX Check drive for ease of movement. XX Replace motor gear unit. XX Replace control unit. XX Check function of the safety sensor. XX Check safety fuse. XX Switch testing on. XX Check sensor according to instructions. XX Check wiring. XX Eliminate the cause of permanent activation, see sensor documentation. XX Measure voltage at PE2. The voltage must be … V or a multiple of this. Fault messages of the door control unit DCU1-NT/DCU1-2M-NT Electronic drive unit SIO 27 Sabotage Interlocking door system, vestibule 32 33 28 DCU100 motor gear unit relay 29 SIO2 Opening width 26 No. Fault 19 SIS2 25 Open DCU1-NT: Door at a standstill. DCU1-2M-NT: Door opens slowly (in LS and AU). DCU1-NT: SIO: After … min. the door moves again and opens slowly. Break Out: Door at a standstill. DCU1-2M-NT: Opens up to the reduced opening width. Activation via KB input is not possible. Door only reacts after a valid push button has been activated on a programme switch or the potential has changed at one of the LS, AU, DO inputs. DCU1-NT: The door that opened last continues to open. The fault is not entered in the fault memory history. XX Replace control unit. XX Repeat self-test. àà Sabotage contact not activated (housing of the key XX Activate sabotage contact and switch mode of operation. switch is open, spring of the contact is bent, ...) àà Contact defective àà Safety fuse F1 defective XX Check voltage supply of the 2nd control unit. àà Connection to the second control unit is faulty XX Check wiring. àà Second control unit defective XX Check configuration of the control units. See fault 13 Motor gear unit relay is sticking Cause Measure See fault 13 XX Remove the obstacle. DCU1-2M-NT: Three further attempts at opening, àà The door is prevented opening XX Reduce opening speed. then the door closes. àà Opening speed too high XX Reduce acceleration. àà Acceleration too high XX Reduce movement forces (see fault 10). àà Motor gear unit defective XX With the folding door, set drive type to folding àà Folding door: door. the drive type has not been switched to folding door Door continues to move and stops in the open and Door does not open up to the taught opening width XX Move obstacle out of the travel path. XX Reduce friction of the drive unit. closed position. XX Check toothed belt, it may be skipping. XX Check sensor field. àà Safety sensor has triggered DCU1-NT: SIO: XX Check wiring. Opening process is aborted, door clos- àà Break Out: a leaf has swung out (see fault 13) XX Check sensor. es after the hold-open time has passed. XX Latch break-out leaf back into place. Break Out: Door stops during opening and closing. Door only goes back into operation when leaf has been latched back into position. DCU1-2M-NT: Opens up to the reduced opening width. Status of the door system DCU1-NT/DCU1-2M-NT Electronic drive unit Fault messages of the door control unit … 8 DCU1-2M-NT: Door opens (in LS and AU). 38 KI2 39 DCU1-2M-NT: Door opens (in LS and AU). KI1 37 KA Normally closed contact Voltage Frequency DCU1-2M-NT: Door opens (in LS and AU). The last state remains in effect. 35 Limited opening width 36 Control unit redundancy Status of the door system Operation and display do not work on the keypad programme switch. Door functions in the set mode of operation. No. Fault 34 TPS àà Activation longer than … min. àà Configuration wrong àà Safety fuse F1 defective àà Sensor defective Voltage at KI greater than 10 V Frequency signal at KI greater than 200 Hz àà Safety fuse F1 defective àà Sensor defective àà Wrong configuration Activation longer than … min. àà Activation longer than … min. àà Configuration wrong àà Safety fuse F1 defective àà Sensor defective Danger of crushing Forces over 150 N XX Only set with additional protection of the danger zones. XX Replace sensor. XX Check wiring. XX Replace safety fuse F1. XX Check configuration. XX Remove activation. XX Measure voltage (approx. 12 V). XX Measure frequency. XX Measure voltage. XX Check configuration. XX Check wiring. XX Replace safety fuse. XX Replace sensor. XX Check wiring. XX Replace safety fuse F1. XX Check configuration. XX Remove activation. CAUTION Cause Measure XX Replace safety fuse. àà Safety fuse F1 defective XX Shield connection cable. àà Power supply cable defective XX Check wiring and repair if necessary. àà Power supply cable without shielding XX Replace TPS. àà TPS defective àà As long as communication is interrupted, the keypad programme switch indicates “all LEDs on” or the LEDs are frozen. XX Remove activation. àà Activation longer than … min. XX Repair contact. àà Contact defective XX Increase detector holding time. Fault while monitoring redundancy of the inside XX Reduce opening/closing speed. detector(s) XX Check voltage in line with the type of contact at the terminals. àà Electric strike: min. 23 V àà Voltage: approx. … V àà Frequency: approx. 12 V XX Increase static force open/close. Fault messages of the door control unit DCU1-NT/DCU1-2M-NT Electronic drive unit 46 Motor gear unit temperature sensor 47 DCU100 temperature sensor 48 DCU100 drive overheated 50 DCU104 Test … Fail Test … Fail K1 no switch K2 no switch Motor gear unit brake K1 Motor gear unit brake K2 Braking circuit defective Motor gear unit defective DCU1-T30: Door closes. DCU1-NT: Door at a standstill. DCU1-2M-NT: Door opens (in LS and AU). Door remains open (in LS and AU). DCU1-NT: Door at a standstill. DCU1-2M-NT: Door opens (in LS and AU). Door stops directly. Door opens and remains open (in LS and AU). Drive Hot DCU100 Cause àà Activation longer than … min. àà Sensor defective DCU104 control unit defective Testing on the DCU104 does not work See fault 45 Control unit (temperature sensor) defective àà Stop input is active on terminal 15 àà Input configuration is wrong àà Motor gear unit defective àà Too much friction àà High traffic àà High ambient temperature (direct exposure to sun, ...) àà Control unit defective àà Door swings back and forward in initial closing Motor gear unit (temperature sensor) defective See faults 29 and 13 Door closes or remains closed and locked. Input emergency lock to PEx Emergency lock active, push button pressed Push button defective 45 DCU1-NT: DCU1-NT: SIO1 Emergency lock Status of the door system Door remains open. 44 STOP 41 42 No. Fault 40 KB XX Replace DCU100 control unit. XX Replace DCU104 control unit. XX Check wiring of DCU104. XX Check jumper and configuration of DCU104. XX Replace control unit. XX Replace control unit. XX Replace motor gear unit. XX Check motor gear unit wiring. XX Increase hold-open time. XX Reduce friction. XX Reduce permanent closing. XX Reduce ambient temperature. XX Install fan for the motor gear unit or control unit. XX Check configuration. XX Disable input. XX Check push button. XX Check resistance 20 kOhm. XX Check wiring. XX Remove push button. XX Check configuration. Measure XX Remove activation. XX Check wiring. XX Replace sensor. DCU1-NT/DCU1-2M-NT Electronic drive unit Fault messages of the door control unit … 10 àà Incompatibility between DCU1-NT / DCU1_2M-NT and myGEZE Cloud Link àà Faulty product data àà No voltage at the myGEZE Cloud Link àà No myGEZE Cloud Link recognised Incompatible protocol versions in IoT module and DCU1 àà Error in myGEZE Cloud Link àà Error with SIM card or NB-IoT module Error in communication, no valid product serial number available Error in communication, product data not available Invalid product serial number Invalid product data Wrong protocol version. IoT internal error Comm. timeout DCU1-NT: Door continues to function DCU1-2M-NT: Door continues to function 59 myGEZE Cloud Link With lock A, the locked door was unlocked by hand See fault 15 CAN inactive Cloud Link. XX Use DCU1-NT firmware compatible with myGEZE XX Configure or check drive type in DCU1. XX Write or check product serial number in DCU1. XX Replace myGEZE Cloud Link. XX Carry out SW update for the myGEZE Cloud Link. XX Carry out SW update for the door control unit. XX Check wiring and voltage supply. XX Check myGEZE Cloud Link. XX Replace DPS-NT. XX Check wiring. XX Shield connection cable. XX Replace safety fuse F1. XX Switch to automatic mode of operation. XX Re-start control unit. XX Check CAN configuration. XX Check terminating resistor at myGEZE Cloud Link. XX Check cable connection to myGEZE Cloud Link. XX Check CAN. XX Check wiring. Short-circuit between Test and 24V Problems with CAN communication Short circuit, cable break, wires mixed up in the connection to myGEZE Cloud Link CAN driver is inactive XX Check wiring. XX Disable emergency push button. XX Check force of movement of the drive. Measure XX Check motor gear unit brake, connect directly to 24 V if necessary. Testing of wiring the emergency push button faulty The motor gear unit brake does not release Cause The motor gear unit brake does not brake 53 Manual unlocking The door is cleared. 54 DPS 52 Status of the door system DCU1-2M-LL: Door opens (LS and AU) DCU1-2M-RWS: Door opens (LS and AU) PA1 defective PA2 defective Emergency push button pressed down Short-circuit PE1-24V Short-circuit TST- 24V CAN DCU1-NT: Door continues to function DCU1-2M-NT: Door continues to function CAN fault No. Fault 51 Motor gear unit brake Fault messages of the door control unit DCU1-NT/DCU1-2M-NT Electronic drive unit XX Replace control unit. XX Replace control unit. Diode for the rechargeable battery is short-circuited Diode for the mains is short-circuited Clock pulse supply to computer defective Defect in analogue signal processing Clock pulse supply to computer defective Voltage supply to computer defective Rechargeable battery diode D1 check … Quartz failure ADC ref Quartz tolerance VDD Test XX Replace control unit. XX Replace control unit. XX Replace control unit. XX Replace control unit. Voltage should be < … V. XX Measure the voltage at terminal 3. XX If this fault occurs frequently, replace control unit. Relay for motor gear unit voltage does not switch àà Relay for rechargeable battery does not switch àà Voltage at terminal 3, the relay cannot be switched XX If this fault occurs frequently, replace control unit. again. XX Delete the control unit and put it into operation àà Check rechargeable battery voltage. àà Check the age of the rechargeable battery. XX Check safety fuses F2 and replace if necessary. XX Check parameter setting: àà Reduce static forces open. àà Reduce static forces close. àà Reduce acceleration. àà Reduce opening and closing speed. XX If this fault is permanently pending, replace control unit. XX Flash the control unit again. XX Replace control unit. XX Replace control unit. XX Refer also to fault 61: Measure XX If fault is pending always carry out self-test. XX Check voltage supply. XX Check control unit. DCU100 K1 DCU100 K2 EEPROM error Checking the random access memory resulted in a fault Checking the parameter memory resulted in a fault RAM error Cause DCU110 control unit àà Power failure àà Voltage too low àà Control unit defective àà Voltage too low Checking the programme memory resulted in a fault Status of the door system DCU1-NT: Door runs slowly. DCU1-2M-NT: Door opens (in LS and AU). ROM error DCU100 power voltage No. Fault 60 DCU100 DCU100 logic voltage DCU1-NT/DCU1-2M-NT Electronic drive unit Fault messages of the door control unit 11 12 63 SW version Test cycles Surge Rechargeable battery load fault No. Fault 61 Rechargeable battery Rechargeable battery missing àà The rechargeable battery is discharged àà The rechargeable battery is too old àà The rechargeable battery is not being charged Cause àà The rechargeable battery is missing àà The rechargeable battery is deeply discharged àà Safety fuse F3 defective àà Safety fuse F5 defective Surge has been detected at the rechargeable battery voltage àà Communication problems to DCU101 àà KB is activated too often DCU1-2M-NT: Commissioning the drive is not possible. àà Firmware versions for computer … and computer … are not suitable Status of the door system DCU1-NT: no reaction DCU1-2M-NT: Door opens (in LS and AU). is charged. XX Replace control unit. through ST220. XX Check firmware versions of computer … and … XX Check KB function and voltages at KB. XX Check earthing of the control unit. XX Replace control unit. XX Remove external voltage. XX Replace the rechargeable battery if necessary. àà Rechargeable battery removed: 29 V àà Rechargeable battery inserted: < 29 V àà Rechargeable battery voltage charged: 26 V Rechargeable battery test: XX Repeat the test every … minutes until the load test has been passed. XX Measure rechargeable battery charge voltage: XX Measure voltages at the control unit. tery terminal. XX Check voltage behaviour at the rechargeable bat- XX Wait max. 80 min. until the rechargeable battery Measure XX Insert the rechargeable battery. XX Wait max. 30 min. XX Measure rechargeable battery voltage. XX Replace fuses if necessary. Fault messages of the door control unit DCU1-NT/DCU1-2M-NT Electronic drive unit DCU1-2M-NT: Door opens (in LS and AU). 65 Programme sequence DCU100 time No response DCU101 Status of the door system DCU1-2M-NT: Door remains open. No. Fault 64 Open during testing Computer DCU110 time fault communication Redundant computer is not responding EMC problem Cause Drive requires longer than … sec. to reach 80 % of opening width with … motor gear unit. Possible causes: àà Obstruction àà Acceleration too low àà Too much friction àà Motor gear unit defective àà Blockage while opening àà Bolt is not unlocked àà Folding door: the drive type has not been switched to folding door door. All measures see fault 64. XX Check earthing of the control units. XX Check firmware version through ST220. XX Check fuses. XX Replace control unit. XX With the folding door, set drive type to folding edge. XX Check the adhesive points on the secondary closing XX Check the adhesive points on the door seal profile. XX Check the door leaves for tilting. XX Check for jamming at the floor guide. XX Check the setting of the locking mechanism. Danger of crushing Forces over 150 N XX Only set with additional protection of the danger zones. CAUTION Measure XX Remove obstacle or blockage. XX Check ease of movement of the door leaves: àà Even force over the complete travel path? àà max. 50–70 N movement force. àà Obstacles near the floor guide? XX Increase acceleration. XX Increase static force open. DCU1-NT/DCU1-2M-NT Electronic drive unit Fault messages of the door control unit 13 14 DCU1-2M-NT: Door opens (in LS and AU). 72 DCU101 motor DCU1-2M-NT: Door opens (in LS and AU). gear unit gear unit 71 D3 check D4 check DCU101 EEPROM Error Quartz tolerance VDD Test PWM motor gear unit … DCU101 short-circuit àà Toothed belt slipping àà Motor gear unit … defective àà Current through DCU101 too high àà Motor gear unit … short-circuit àà Motor gear unit … winding short-circuit XX Replace control unit. XX Replace motor gear unit. XX Check drive for ease of movement. XX Carry out control unit self-test again. XX Tension toothed belt. XX Replace control unit. XX Replace motor gear unit. XX Check drive for ease of movement. XX Reduce parameter for static force. XX If this fault occurs frequently, replace control unit. Parameter memory defective Clock pulse supply for redundant computer defective Voltage supply to computer defective Current integral through the motor gear units too high XX Replace control unit. Diode for the mains supply to computer … is short-circuited XX Replace control unit. XX Check voltage supply. 12 V supply to computer … is defective Motor gear unit … cannot be activated by computer … Checking the random access memory resulted in a fault XX Replace control unit. XX If this fault occurs frequently, replace control unit. Relay for motor gear unit voltage does not switch Relay for rechargeable battery does not switch Diode for the rechargeable battery is short-circuited DCU101 RAM error DCU101 K1 DCU101 K2 Rechargeable battery diode DCU101 motor gear unit DCU101 12V Check parameter setting: XX Reduce static forces open. XX Reduce static forces close. XX Reduce acceleration. XX Reduce opening and closing speed. XX Flash the control unit again. XX Replace control unit. XX Check safety fuses F4 and replace if necessary. If the fault is permanently pending: XX Replace control unit. Checking the programme memory resulted in a fault Measure XX Replace control unit. XX Replace safety fuse. XX Check voltage supply. DCU101 ROM error Cause DCU 110 control unit redundancy part Voltage too low Status of the door system DCU1-2M-NT: Door opens (in LS and AU). DCU101 logic voltage DCU101 power voltage No. Fault 70 DCU101 Fault messages of the door control unit DCU1-NT/DCU1-2M-NT Electronic drive unit Teaching … . DPS EL x x. Maintenance Rotary encoder, motor gear unit gear unit x.x Position 91 No. Fault 75 Control unit hot DCU101 77 DCU101 temperature sensor 78 DCU101 control unit overheated 79 DCU101 motor gear unit relay 81 Test fault 90 Control unit See fault 45 Control unit defective Has been used as a test fault for software development None XX Check pre-conditions for production test. Time fault during production test XX Re-start production test. XX Check pre-conditions for production test. àà See faults 10 and 12 XX Re-start production test. àà The drive unit cannot move freely àà Power failure àà Slip (toothed belt) Maintenance request DCU1-2M-NT: Door opens (in LS and AU). DCU1-2M-NT: Door opens (in LS and AU). DCU1-2M-NT: none Door opens slowly until the learnt opening width has been moved through once. Door continues to function. Door does not go into operation. XX Replace control unit. Control unit (temperature sensor) defective nance. XX Eliminate fault. Fault during learning. The number of the fault and EL is displayed alternately XX Re-start learning. See fault 15 XX Reset to the maintenance display after mainte- XX Carry out maintenance. XX If this fault occurs frequently, replace control unit. Measure Cause See fault 45 Status of the door system DCU1-2M-NT: Door remains open after next activation (in LS and AU). DCU1-2M-NT: Door opens (in LS and AU). DCU1-NT/DCU1-2M-NT Electronic drive unit Fault messages of the door control unit 15 Fault messages of the door control unit … Resetting faults … .1 DPS, TPS Possibility … XX In the service menu scroll on the 3rd level to display e®. If ce is shown on the display: XX press the  key. Possibility … XX Switch mode of operation. All faults are deleted. Possibility … àà With TPS: XX Use key or to change to the mode of operation OFF. XX Press keys and simultaneously for … s. àà With DPS: XX Set mode of operation “Off”. XX Activate keys + simultaneously for … s. The function is not possible with DPS without OFF switch. … .2 Programmable inputs XX Configure for reset function and activate input. … .3 ST220 Possibility … XX In the “Diagnosis” service menu navigate to “Fault memory”. XX Clear the fault memory. Possibility … XX Switch mode of operation. All faults are deleted. 16 DCU1-NT/DCU1-2M-NT Electronic drive unit DCU1-NT/DCU1-2M-NT Electronic drive unit … General problems … Door control unit inputs are not working General problems XX Check contact type and function of the corresponding input in the service menu. XX Measure voltage at the terminals of the corresponding input. Check voltage and logical status using service terminal ST220 XX Diagnosis menu → Current values → Choose inputs. The display of input voltages will appear: SI1 SI2 SI3 SI4 24 V … V … V … V * XX Diagnosis menu → Current statuses → Choose inputs. The display of input statuses will appear: SI1 SI2 SI3 SI4 on off off off * Check voltage and logical status using GEZEconnects Display of input voltages and statuses: 17 General problems DCU1-NT/DCU1-2M-NT Electronic drive unit Other input functions Problem Safety sensor does not work Cause àà Sensor is defective àà Sensor is not configured correctly àà Input in the control unit is defective Measure XX Check safety sensor. XX Check contact type of the safety sensor. XX Check function of the safety sensor. XX Simulate sensor using wire bridges and test the function of the control unit. The safety sensors of the door have no longer been learnt since version V3.0. Limited opening width contact sensor is not working XX Switch drive to night mode of operation. àà Control unit is not in NA mode of XX Configure programmable inputs to limited operation àà Programmable input is configured opening width. wrong Input functions for which àà Function occupied with control None parameters can be set unit variant cannot be selected àà Function not permissible with control unit variant àà Special firmware function not available … Door control unit outputs are not working XX Check contact type and function of the corresponding output in the service menu. XX Measure voltage at the terminals of the corresponding output. Check voltage and logical status using service terminal ST220 XX Diagnosis menu → Current values → Choose outputs. The display of output voltages will appear: PA1 PA2 Bolt Test open * 24 V … V 24 V XX Diagnosis menu → Current statuses → Choose outputs. The display of output statuses will appear: PA1 PA2 Bolt Test off off off on * Check voltage and logical status using GEZEconnects Activation, status display and voltage of the outputs: Other output functions Problem Cause/measure Output functions for which parameters can be set cannot àà Function occupied with control unit variant. be selected àà Function not permissible with control unit variant. àà Special firmware function not available. 18 DCU1-NT/DCU1-2M-NT Electronic drive unit … General problems Operation Problem No reaction after the drive has been switched on Cause Measure XX Check mains voltage. àà There is no voltage supply XX Measure the voltage at the connector AC IN of the to the control unit control unit (approx. 33 V AC). àà Safety fuse in transformer defective (see wiring diagram) Safety fuses in the control unit XX Check whether the green RUN LED of the control unit is lit. defective (see wiring diagram) DPS àà Mode of operation of the drive cannot be changed àà When a push button is pressed on the display programme switch, -appears àà Display programme switch is disabled Query the firmware version: àà DPS àà ST220 àà GEZEconnects àà LED on Function OK àà LED flashes 2×/sec. Control unit learnt with fault àà LED flashes every 2nd sec. Control unit not learnt XX Connect key switch to display programme switch. XX DCU1-NT: Activate key switch. XX DCU1-BO: Activate key switch at the same time as display programme switch. XX DCU1-2M-NT: Activate key switch at the same time as display programme switch. XX Enter password for the programme switch. On the DPS: XX Switch DPS on. The firmware version is displayed. or XX Request “EP” menu. The firmware version is displayed. On the ST220: The firmware version is displayed on the start screen. GEZEconnects: àà Display in the status line àà Display in the door parameter panel Mode of operation of the drive cannot be changed. When a push button is pressed on the display programme switch, 00 appears Mode of operation changes without owner-operator action Display shows “nS” when attempt is made to set parameters with the DPS Rechargeable battery is not being charged One of the inputs NA, LS, AU, Off XX Switch the timer off. XX Switch the BMS off. or DO is active XX Remove activation at the PS inputs. àà DPS, TPS defective àà Contacts worn out or defective àà Mode of operation is switched via the PS inputs e.g. BMS or timer àà Service via ST220 or GEZEconnects active àà Parameter setting via DPS blocked An electrical consumer is connected to terminal … XX Replace DPS, TPS. XX Clarify with the owner-operator what is required of the application. XX End parameter setting via ST220 or GEZEconnects. XX Clarify authorisation for parameter setting. See fault 61 XX Check wiring of terminal … to consumer. 19 General problems DCU1-NT/DCU1-2M-NT Electronic drive unit Problem Cause Drive interferes with goods protection system in the 60 Hz range (e.g. Sensomatik) Drive interferes with goods protection system in the … MHz range (e.g. Nedap) … Measure XX Use special firmware with modified PWM frequency: àà DCU1-NT: Mat. no. 113083 àà DCU1-2M-NT: Mat. no. 113084 XX Use motor gear unit DCU1-2M-NT with shielded motor gear unit cable mat. no. 132840. Reduced opening width (DCU1-2M-NT) Problem Reduced opening width is not learnt Heed the mandatory minimum opening width prescribed by building regulations (escape route). Reduced opening width is learnt but does not work Cause/measure XX Before learning the reduced opening width, screw wire bridge between … and 6. XX After learning, remove the wire bridge between … and … again. XX Switch the drive off and on. The door opens completely despite winter mode Desired reduced opening width cannot be set Desired reduced opening width was not applied … Moving behaviour Problem The bolt locks shortly before the door is closed Door reverses during closing for no apparent reason Motor gear unit hums in closing position 20 àà Control unit has learnt again (without wire bridge). àà A safety-related fault is pending. àà Activation was via input KB. The reduced opening width cannot be set to less than 30 % of the opening width. The position was not acknowledged within the learning programme. Cause/measure àà The positioning of the drive is faulty. àà The toothed belt skips. XX Check stiffness before the closed position. XX Check alignment of the main closing edge with a post receptor profile. XX Check alignment of the main closing edge. XX Switch drive on and off. XX Repeat learning process for drive. XX Replace motor gear unit. XX Replace control unit. Configuration: àà Speed or acceleration has been set too high àà Door is does not move smoothly Environment: àà Soiling (floor guide, track) àà Floor guide àà Roller carriage àà Wind pressure on the door leaves Sensors: àà Safety sensor is triggered (vibration, external light, reflection on the leaf). àà Contact sensor is triggered (vibration of drive, reflection on the leaf). DCU1-NT DPS: Set parameter cf to “00”. ST220: Set permanent closing parameter to … N. DCU1-CO48 DPS: Set parameter cf to “00”. ST220: Set permanent closing parameter to … N. XX Set PAx to motor gear unit brake. DCU1-NT/DCU1-2M-NT Electronic drive unit General problems Problem Door opens for no apparent reason Cause/measure Contact sensor is triggered (vibration of the drive, movement detector sees rain, tree branches moving in the wind, ...). DCU1-2M-NT: Sliding door opens with safety-related faults (see fault no.). Door is pressed out of the closing position: àà by rubber seal on the main closing edge. àà due to door being installed crooked (with 1-leaf doors). XX Increase closed limit parameter. XX Increase permanent closing parameter. Toothed belt skips over the crown gear. XX Tension toothed belt. àà Dynamic hold-open time extension is active (parameter HF). àà Motor gear unit is warm (see fault 45). àà A holding time is configured for the activation sensors. XX Set number of leaves parameter to one-sided closing. Leaf jerks in the closing position every … sec. Loud cracking heard during acceleration or braking Hold-open time changes Opening width is too small for pharmacy opening on single leaf doors Door moves slowly, the middle point on the display programme switch (unknown position) does not go out Full opening width is not reached Learned opening width is larger than the actual one. XX Repeat learning process for control unit. SIO is active. XX Repeat learning process for drive. The drive is stiff. XX Remove the obstacle. When the contact sensor KI, KA or KB is activated, the door Input is not configured correctly. XX Set type of contact to match the contact sensor used. closes Door closes in mode of operation permanently open (DO) Drive learnt the wrong way round. Slimdrive SF (folding door) Drive type has not been switched to folding door. àà Fault 25 (folding door) àà Opening movement is aborted àà Fault 64 (opening test) (folding door) 21 General problems … DCU1-NT/DCU1-2M-NT Electronic drive unit Check ease of movement of the door Fault messages at the door can have different causes which are outputted by the door control unit. Mechanical causes near the door are often the problem. Replacing the control unit usually only solves the fault message briefly, since the reason for the fault has not been eliminated. … .1 Visual inspection Can anything unusual be seen: àà Track bent? àà Roller carriage jammed or twisted in the track? àà Signs of heavy wear visible on the profiles? àà Continuous floor guide soiled or uneven? àà Obstacles on the travel path? Are there any temporary obstacles such as chairs, tables, shopping trolleys, display tables etc.? XX Check the floors for scratches and soiling (drive marks from forklift trucks etc.). Check hooking at the floor guide: XX Open the door leaves quickly by and at the top edge of the main closing edge. Check the run-on travel of the door leaf: XX Push the door by hand at approx. 50 cm/s and release. The door should move at least another … cm. XX If you find anything unusual during the visual inspection, eliminate it. … .2 Check for smooth movement Movement forces ≤ 50 N 50–70 N Status/need for action The door moves easily XX Take environmental conditions into consideration. Is the system exposed to increased load due to wind pressure, which can lead to increased friction? > 70 N XX Take measures to reduce the movement forces. Check ease of movement using a spring scale XX Set the system to the “OFF” mode of operation. XX Push the door open completely, slowly and evenly in the top third using the spring scale. The door leaf should be able to be moved with a consistent force over the entire travel path. If more force is required at a certain point on the travel path, this can indicate an obstacle. Check ease of movement by hand As an alternative to the spring scale, ease of movement can also be checked by hand. XX Set the system to the “OFF” mode of operation. XX Push the door open slowly and evenly in the top third using the fingers of one hand. The door leaf should be able to be moved with a consistent force over the entire travel path. If more force is required at a certain point on the travel path, this can indicate an obstacle. 22 DCU1-NT/DCU1-2M-NT Electronic drive unit General problems 23 Germany GEZE GmbH Niederlassung Süd-West Tel. +49 (0) 7152 203 594 E-Mail: leonberg.de@geze.com GEZE GmbH Niederlassung Süd-Ost Tel. +49 (0) 7152 203 6440 E-Mail: muenchen.de@geze.com GEZE GmbH Niederlassung Ost Tel. +49 (0) 7152 203 6840 E-Mail: berlin.de@geze.com GEZE GmbH Niederlassung Mitte/Luxemburg Tel. +49 (0) 7152 203 6888 E-Mail: frankfurt.de@geze.com GEZE GmbH Niederlassung West Tel. +49 (0) 7152 203 6770 E-Mail: duesseldorf.de@geze.com GEZE GmbH Niederlassung Nord Tel. +49 (0) 7152 203 6600 E-Mail: hamburg.de@geze.com GEZE Service GmbH Tel. +49 (0) 1802 923392 E-Mail: service-info.de@geze.com Austria GEZE Austria E-Mail: austria.at@geze.com www.geze.at Hungary GEZE Hungary Kft. E-Mail: office-hungary@geze.com www.geze.hu Scandinavia – Sweden GEZE Scandinavia AB E-Mail: sverige.se@geze.com www.geze.se Baltic States Lithuania / Latvia / Estonia E-Mail: baltic-states@geze.com Iberia GEZE Iberia S.R.L. E-Mail: info.es@geze.com www.geze.es Scandinavia – Norway GEZE Scandinavia AB avd. Norge E-Mail: norge.se@geze.com www.geze.no Benelux GEZE Benelux B.V. E-Mail: benelux.nl@geze.com www.geze.be www.geze.nl India GEZE India Private Ltd. E-Mail: office-india@geze.com www.geze.in Scandinavia – Denmark GEZE Danmark E-Mail: danmark.se@geze.com www.geze.dk Bulgaria GEZE Bulgaria - Trade E-Mail: office-bulgaria@geze.com www.geze.bg Italy GEZE Italia S.r.l E-Mail: italia.it@geze.com www.geze.it Singapore GEZE (Asia Pacific) Pte, Ltd. E-Mail: gezesea@geze.com.sg www.geze.com China GEZE Industries (Tianjin) Co., Ltd. E-Mail: chinasales@geze.com.cn www.geze.com.cn GEZE Engineering Roma S.r.l E-Mail: italia.it@geze.com www.geze.it South Africa GEZE South Africa (Pty) Ltd. E-Mail: info@gezesa.co.za www.geze.co.za GEZE Industries (Tianjin) Co., Ltd. Branch Office Shanghai E-Mail: chinasales@geze.com.cn www.geze.com.cn GEZE Industries (Tianjin) Co., Ltd. Branch Office Guangzhou E-Mail: chinasales@geze.com.cn www.geze.com.cn GEZE Industries (Tianjin) Co., Ltd. Branch Office Beijing E-Mail: chinasales@geze.com.cn www.geze.com.cn France GEZE France S.A.R.L. E-Mail: france.fr@geze.com www.geze.fr Korea GEZE Korea Ltd. E-Mail: info.kr@geze.com www.geze.com Poland GEZE Polska Sp.z o.o. E-Mail: geze.pl@geze.com www.geze.pl Romania GEZE Romania S.R.L. E-Mail: office-romania@geze.com www.geze.ro Russia OOO GEZE RUS E-Mail: office-russia@geze.com www.geze.ru Switzerland GEZE Schweiz AG E-Mail: schweiz.ch@geze.com www.geze.ch Turkey GEZE Kapı ve Pencere Sistemleri E-Mail: office-turkey@geze.com www.geze.com Ukraine LLC GEZE Ukraine E-Mail: office-ukraine@geze.com www.geze.ua United Arab Emirates/GCC GEZE Middle East E-Mail: gezeme@geze.com www.geze.ae United Kingdom GEZE UK Ltd. E-Mail: info.uk@geze.com www.geze.com GEZE GmbH Reinhold-Vöster-Straße 21–29 71229 Leonberg Germany Tel.: 0049 7152 203 … Fax.: 0049 7152 203 310 www.geze.com

ECdrive H

Pre-installation instructions VP Powerdrive PL-HT KIT

Levolan 120

Levolan Levolan120 60 157926-02 146384-01 … mm … mm 13 mm 2,5 mm … mm max. EN 1527 EN 1670 Levolan 120 SoftStop FB≥900 Levolan SoftStopDuo 1010≤FB<1325 Levolan 120 SoftStop FB≥1325 max. 120 kg max. 100 kg max. 120 kg = … FH : FB ≤ 3:1 ESG/TSG EN 12150 = VSG/LSG EN 12543 2x ESG/TSG + A + B + C + D + E + F G Ä … Ä 19 Ä 21 Ä 23 Ä 25 Ä 27 Ä 29 Ä 31 12 … ≥ 1/10 … LL LL = … * FB - 30 + … 4 2/10 LL Y Y 2450 2850 6000 350 7x 9x 18x 175 25 25 2x 350 3x 350 LL … VSG/LSG ESG/TSG EN 12543 EN 12150 2x2 mm 2x3 mm ESG 10 mm 2x ESG/TSG 2x2 mm 2x1 mm ESG 12 mm 1x 1x 2x … mm 2x … mm VSG 10,76 mm VSG 12,76 mm + ID 133034 … 3/10 … 4 mm … 3 … 1 … 4 mm … 6 … 4 4/10 T ESG/TSG EN 12150 … mm … m m … 2 … 6 … 4 … 10 Nm 2x … - … 7 5/10 … L … 2 L … 8 6/10 … * + / 350 mm 90° ±3° ... * … 7/10 … 30 25 ≥7 … 2 … 4,0-4,5 mm … 2 mm 10 35 mm 7,5-8,5 mm 8/10 … 9 … mm … 2 … Nm 11 9/10 10 … mm 13 mm … 1 ± … mm 12 >30° 11 click … 2 … m 0m 33 … mm … 0 mm 13 12 * + / 400 mm ... * m 0m … ≥4 ≥ … 2 … 14 … 40 mm 13 … ... … m 0m 40 FB [mm] 400 mm FB < 500 -> 2x 500 - 1000 -> 3x 1001-1500 -> 4x >1500 -> 5x 15 + … mm … mm 14 … mm … 2 Nm 16 … 15 2,5 mm … Nm ~1 mm A B 17 10/10 16 click … 1 17 18 … A-1/2 A + … 90° ±3° ...* * + / 350 mm 19 A-2/2 + 16 … 3 … 4 click + 17 20 B-1/2 B + 13 … 2 2x … mm … 4 … M6x12 … Nm 21 B-2/2 … 7 … 9 22 C-1/2 ≥ C + … 2 … 4 … 23 C-2/2 … 4 mm 10,76 M6x25 12,76 M6x30 Ø17 mm … 2 … Nm + 17 24 D D-1/2 25 D-2/2 + … 17 … 2 … 4 click … 6 click 26 E-1/2 ≥ E + … 1 90° ±3° 27 E-2/2 … 3 … 5 … mm + 16 click 28 F-1/2 ≥ ≥ F 29 F-2/2 + … + … + 10 … mm 30 G 12 1x 12 … 1 10 … 1 … 4 … 31 … 1 … 2 … 4 mm 10 Nm … 4 mm … 1 … Nm … >30° ± … mm 32 Notizen/Notes  33  Notizen/Notes 34 Notizen/Notes  35 Germany GEZE GmbH Niederlassung Süd-West Tel. +49 (0) 7152 203 594 E-Mail: leonberg.de@geze.com GEZE GmbH Niederlassung Süd-Ost Tel. +49 (0) 7152 203 6440 E-Mail: muenchen.de@geze.com GEZE GmbH Niederlassung Ost Tel. +49 (0) 7152 203 6840 E-Mail: berlin.de@geze.com GEZE GmbH Niederlassung Mitte/Luxemburg Tel. +49 (0) 7152 203 6888 E-Mail: frankfurt.de@geze.com GEZE GmbH Niederlassung West Tel. +49 (0) 7152 203 6770 E-Mail: duesseldorf.de@geze.com GEZE GmbH Niederlassung Nord Tel. +49 (0) 7152 203 6600 E-Mail: hamburg.de@geze.com GEZE Service GmbH Tel. +49 (0) 1802 923392 E-Mail: service-info.de@geze.com Austria GEZE Austria E-Mail: austria.at@geze.com www.geze.at Baltic States – Lithuania / Latvia / Estonia E-Mail: baltic-states@geze.com Benelux GEZE Benelux B.V. E-Mail: benelux.nl@geze.com www.geze.be www.geze.nl Bulgaria GEZE Bulgaria - Trade E-Mail: office-bulgaria@geze.com www.geze.bg China GEZE Industries (Tianjin) Co., Ltd. E-Mail: chinasales@geze.com.cn www.geze.com.cn Romania GEZE Romania S.R.L. E-Mail: office-romania@geze.com www.geze.ro GEZE Industries (Tianjin) Co., Ltd. Branch Office Shanghai E-Mail: chinasales@geze.com.cn www.geze.com.cn Russia OOO GEZE RUS E-Mail: office-russia@geze.com www.geze.ru GEZE Industries (Tianjin) Co., Ltd. Branch Office Guangzhou E-Mail: chinasales@geze.com.cn www.geze.com.cn Scandinavia – Sweden GEZE Scandinavia AB E-Mail: sverige.se@geze.com www.geze.se GEZE Industries (Tianjin) Co., Ltd. Branch Office Beijing E-Mail: chinasales@geze.com.cn www.geze.com.cn Scandinavia – Norway GEZE Scandinavia AB avd. Norge E-Mail: norge.se@geze.com www.geze.no France GEZE France S.A.R.L. E-Mail: france.fr@geze.com www.geze.fr Scandinavia – Denmark GEZE Danmark E-Mail: danmark.se@geze.com www.geze.dk Hungary GEZE Hungary Kft. E-Mail: office-hungary@geze.com www.geze.hu Singapore GEZE (Asia Pacific) Pte, Ltd. E-Mail: gezesea@geze.com.sg www.geze.com Iberia GEZE Iberia S.R.L. E-Mail: info.es@geze.com www.geze.es South Africa GEZE South Africa (Pty) Ltd. E-Mail: info@gezesa.co.za www.geze.co.za India GEZE India Private Ltd. E-Mail: office-india@geze.com www.geze.in Switzerland GEZE Schweiz AG E-Mail: schweiz.ch@geze.com www.geze.ch Italy GEZE Italia S.r.l E-Mail: italia.it@geze.com www.geze.it Turkey GEZE Kapı ve Pencere Sistemleri E-Mail: office-turkey@geze.com www.geze.com GEZE Engineering Roma S.r.l E-Mail: italia.it@geze.com www.geze.it Ukraine LLC GEZE Ukraine E-Mail: office-ukraine@geze.com www.geze.ua Korea GEZE Korea Ltd. E-Mail: info.kr@geze.com www.geze.com Poland GEZE Polska Sp.z o.o. E-Mail: geze.pl@geze.com www.geze.pl GEZE GmbH Reinhold-Vöster-Straße 21–29 71229 Leonberg Germany Tel.: 0049 7152 203 … Fax: 0049 7152 203 310 www.geze.com United Arab Emirates/GCC GEZE Middle East E-Mail: gezeme@geze.com www.geze.ae United Kingdom GEZE UK Ltd. E-Mail: info.uk@geze.com www.geze.com

Installation drawing surface-mounted wood DIN L ActiveStop

Installation plan surface-mounted glass DIN L ActiveStop